For getting started / core phone system
Phone System
A complete cloud phone system for teams that need clear, reliable business calling plus messaging and meetings.
- ✓Unlimited domestic calling and calling to 50+ countries
- ✓Business SMS & MMS
- ✓Team messaging
- ✓Video meetings with up to 250 participants and AI meeting summaries
- ✓Auto attendants and customisable dial plans
- ✓Ring groups and call queues
- ✓Smart call routing
- ✓Call recording
- ✓Voicemail-to-email and voicemail transcription
- ✓Virtual fax
- ✓Core call and SMS reporting
Most flexible
For teams in motion / customer experience
Connect CX
Everything in Phone System, plus omnichannel tools to manage every customer conversation in one place.
- ✓Everything in Phone System
- ✓Shared team inbox for SMS, web chat and social
- ✓Website chat widget
- ✓WhatsApp, Facebook and Instagram messaging
- ✓SMS/MMS campaigns
- ✓AI call summaries and transcripts
- ✓Surveys
- ✓Advanced CRM and helpdesk integrations (Salesforce, Zendesk, ServiceNow)
- ✓Fuller conversation analytics
For growing operations / full contact centre
Contact Center
Everything in Connect CX, plus the tools a busy support or sales team needs.
- ✓Everything in Connect CX
- ✓Skills-based routing and advanced queue rules
- ✓Agent dashboards
- ✓Real-time and historical supervisor reporting
- ✓Call monitoring, whisper and barge
- ✓Auto-dialer and outbound campaigns
- ✓Queue callbacks and priority management
- ✓Quality management and feedback tools
- ✓Advanced AI chat analysis
